Banking is personal and emotional. Major consumer surveys confirm that many banks and credit unions lose loyalty when they treat their customers as mere “accounts” rather than individuals with emotional needs. If a customer does not feel that their bank values their business or does not support them when they are in need, they may […]
Trust is an extremely important part of banking relationships; as a consumer, you want to be sure that your data and money are safe. However, the reputation of financial services providers today is not enough to attract and retain customers in the long term. Customer Engagement in Banking: How to Change the “Necessary Evil” […]
Is your legacy infrastructure holding you back from reaching new heights? Learn how Redeban, a leading provider of bank transaction notification services in Colombia, overcame growth challenges and improved service quality by leveraging the inherent benefits of Latinia’s cloud native product. The Challenge: Managing Service Demand Fluctuations with Legacy Systems Redeban’s transaction notification processing services […]
Real-time payment (RTP) networks are booming in the global financial sector. Experts already estimate that by 2026 this type of payment will account for 25% of electronic payments, driving a new banking ecosystem that meets the current needs of customers. The specialized Fintech publication Finextra, in its article What the banks vs fintech debate gets […]
What do financial institutions think of the rise of Open Banking? According to a survey of more than 700 banking professionals by software company Finastra for its State of the Nation Survey 2022 report, the impact of open finance is broad, global and necessary for the financial industry to move forward: “Open Banking is now […]
The demand for digital financial services offered by challenger banks continues to grow worldwide, although not at the same pace. According to the report published by SEON, Neobanking Index: The State of Neobanks in 2022, 46% of the adult population of Brazil already has an operating account with a neobank, as does 26% of the […]
Digital transformation has been a complex challenge for banks, mainly due to the lack of a clear digital strategy and the fear of taking excessive risks by letting go of their heavy legacy infrastructures. The exponential pace of implementation of new technologies for traditional banking is slower than the development dynamics of startups, which are […]
Legacy banking infrastructures were taken by surprise in mid-2010 by the arrival of new and fast-growing technology corporations such as Uber, Square, Instacar and Marcus. These companies implemented new payment solutions and ways of issuing cards through open APIs (Application Programming Interfaces) that make it easy to create customized payment card products with real-time funding […]
The costs incurred by data breaches reached an all-time high during 2022 and banking is the second industry facing the highest losses. This position shows that financial institutions are not investing enough in data prevention and security, which then has a knock-on effect their customers. This is one of the main conclusions reached by the […]
Latinia’s experience is backed by more than 20 years of developing decision software and real-time communication products for the financial sector. Its tools specialize in bank filtering, so their degree of specialization is optimal as they are geared toward the specific needs of the financial industry, and their analysis of transactional events and customer intelligence […]