The costs incurred by data breaches reached an all-time high during 2022 and banking is the second industry facing the highest losses. This position shows that financial institutions are not investing enough in data prevention and security, which then has a knock-on effect their customers. This is one of the main conclusions reached by the […]

Latinia’s experience is backed by more than 20 years of developing decision software and real-time communication products for the financial sector. Its tools specialize in bank filtering, so their degree of specialization is optimal as they are geared toward the specific needs of the financial industry, and their analysis of transactional events and customer intelligence […]

Is the metaverse merely a fad or a technology that banks should be embracing? Are virtual offices a necessary resource to ensuring future relevance? The metaverse is a trend that in recent years has gained traction in many sectors and the financial sector was by no means left behind; its aim is to capture the […]

Which trends will define the banking sector in 2023? What are the innovation challenges facing the financial industry in the future? The publication The Financial Brand, in its article Top Retail Banking Innovation Trends for 2023, highlights that “the future of retail banking innovation has the foundation of internal and external data, advanced analytics, digital […]

It has been one of the most important technological trends of the year and everything suggests that it will continue to be so throughout 2023. We are speaking of cloud technology which, thanks to its benefits for financial institutions, is driving their competitiveness and digital transformation. Latinia, a leading developer of real-time decision and communication […]

The growing competition from Fintechs has accelerated digital transformation in order to optimize the customer experience in the banking sector. This is reflected in the report Global Banking Benchmark Study by Publicis Sapient, where 54% of the 1,000 senior banking executives surveyed in 13 countries indicated that rapid and decisive change, rather than incremental progress, […]

Do consumers still trust their banks? How satisfied are they with their financial providers? Do customers still use branches or do they prefer other interaction channels? How is the customer experience in banking changing? What challenges and opportunities does unbundling offer? These are some of the questions that a total of 26,000 people answered for […]

The digital transformation of the financial industry has forced banks to focus on cybersecurity, in order to minimize attacks on their own infrastructure, and to protect customers from digital fraud. Scammers are constantly looking for different ways to take advantage of users’ lack of knowledge and overconfidence to commit cyberattacks. As a result, each year […]

Years ago, a large part of the sales cycle of a technological solution was dedicated to validating its quality and technical feasibility. Today, the decision to implement a given technological solution is mainly a business decision. As Francesc Pérez, Chief Revenue Officer of Latinia, explains “as technology solution providers, we can no longer limit ourselves […]

Strengthening and expanding knowledge about client behavior has become a complex task for banks. Today, technology based on predictive analytics, such as Next-Best-Action models which the consulting firm Bain & Company discusses in its corporate blog, have become an excellent aid that “allows companies to track a dynamic view of their customers and use this […]