Even if you have a lot of money in your account or a high credit limit, hearing that your card has been declined or blocked can be a reason for panic, especially when you’re traveling abroad and you can’t contact your bank to solve it. This very same experience happened to a LinkedIn user whose […]

Data silos hinder banks from creating tailored and meaningful experiences for their clients, since customer data is too often trapped in different platforms. Here’s how to avoid data silos and overcome fractured customer identities with Latinia. What are information data silos? Have you ever wondered why you are being sent marketing messages to download an […]

Financial institutions have a significant impact on the financial lives of their cardholders, but this is a mutual relationship. Cardholders also possess the power to shape business practices and affect the types of products offered. It is crucial to consider both perspectives to leverage real-time revenue moments and untapped opportunities.   How the Next Best […]

Today’s consumer is unpredictable and impossible to fit in a set of categories. Therefore, a linear customer journey no longer accurately reflects the dynamic nature of today’s banking consumers. Instead, financial institutions should focus on customer moments to provide value and assistance in real-time.   Customer’s Life Happens Beyond Your Digital Channels Every customer is […]

Banking is personal and emotional. Major consumer surveys confirm that many banks and credit unions lose loyalty when they treat their customers as mere “accounts” rather than individuals with emotional needs. If a customer does not feel that their bank values their business or does not support them when they are in need, they may […]

Trust is an extremely important part of banking relationships; as a consumer, you want to be sure that your data and money are safe. However, the reputation of financial services providers today is not enough to attract and retain customers in the long term.   Customer Engagement in Banking: How to Change the “Necessary Evil” […]

Is your legacy infrastructure holding you back from reaching new heights? Learn how Redeban, a leading provider of bank transaction notification services in Colombia, overcame growth challenges and improved service quality by leveraging the inherent benefits of Latinia’s cloud native product. The Challenge: Managing Service Demand Fluctuations with Legacy Systems Redeban’s transaction notification processing services […]

Real-time payment (RTP) networks are booming in the global financial sector. Experts already estimate that by 2026 this type of payment will account for 25% of electronic payments, driving a new banking ecosystem that meets the current needs of customers. The specialized Fintech publication Finextra, in its article What the banks vs fintech debate gets […]

What do financial institutions think of the rise of Open Banking? According to a survey of more than 700 banking professionals by software company Finastra for its State of the Nation Survey 2022 report, the impact of open finance is broad, global and necessary for the financial industry to move forward: “Open Banking is now […]

The demand for digital financial services offered by challenger banks continues to grow worldwide, although not at the same pace. According to the report published by SEON, Neobanking Index: The State of Neobanks in 2022, 46% of the adult population of Brazil already has an operating account with a neobank, as does 26% of the […]