How to Remove Obstacles on Your Way to the Cloud 

8 de June de 2023

The transition to cloud deployment is a crucial milestone in the digital transformation journey for financial institutions. By migrating from on-premises or third-party hosted solutions to the cloud, banks can accelerate the introduction of new services and enhance the customer experience by reducing friction.   Each bank will adopt its unique approach and timeline when transitioning […]

How to Increase Conversion with Micro-moments and Next Best Actions 

1 de June de 2023

While most financial institutions have integrated some digital approaches into their marketing strategy, the savviest bank marketers are now analyzing their users’ daily routines to determine when those users might need the FI’s products, services, advice, or insights. Learn how to take your sales strategy to new levels by using customers’ intent-rich moments and Next […]

Best Practices for Protecting Client Confidentiality in Push Notifications 

30 de May de 2023

Push notification services (PNS) are optimal for transmitting sensitive data and enhancing customer experiences in the financial sector. They not only ensure safe transmission of confidential information but are also favored by users for their immediacy and user-friendly nature.  Benefits of Push Notifications in Banking: Higher Engagement with Reduced Messaging Costs  With PNS, financial institutions […]

Three Key Factors Driving Bank Loyalty that Foster Emotional Connection 

29 de May de 2023

Emotional connection has been the basis of bank loyalty for generations. The relationships customers developed with bank employees, the quality of in-person customer service, and the deep-rooted trust in depository institutions have all contributed to the popularity of neighborhood banks.  However, the landscape has shifted significantly today, with many neighborhoods no longer hosting a physical […]

AI Co-Pilots and the New Era of Conscious Content Transformation

22 de May de 2023

In the digital space, all organizations compete and are forced to adapt to new AI-assisted knowledge models. This implies a new era of co-pilots in different department areas, where digital processes will be reviewed and adapted to hybrid-assisted knowledge models based on Large Language Model systems.      LLM Systems: Lights and Shadows   The introduction […]

The Banking Customer as the Key to Cybersecurity

15 de May de 2023

In recent years, we have witnessed a significant increase in cyberattacks. According to Cybersecurity Ventures, cybercrime is booming: by the end of 2023, it could have an impact of close to $8 trillion globally and the forecast for 2025 is $10.5 trillion. Social engineering techniques, in particular, have become more prevalent and sophisticated, with cybercriminals […]

How Geolocation Can Shape the Future of Bank Customer Loyalty

8 de May de 2023

In today’s competitive financial landscape, leveraging geolocation data has become a crucial component of a bank’s strategy to gain a competitive advantage. Customer location data offers new opportunities for banks to cooperate with retailers and improve customer loyalty and engagement with non-invasive personalized offers that are highly relevant to their needs.      Geolocation Technology: Insights, […]

Lessons from LATAM: The Final Steps to Modernize the US Payment System

3 de May de 2023

The United States, and Silicon Valley in particular, has long been recognized as a hub for innovation. For over six decades, the US has led by example, introducing revolutionary products such as credit cards, ATMs, and online banking. Therefore, it would be reasonable to expect the US to have a highly advanced and convenient real-time […]

How Banks Can Turn Compliance into a Business Opportunity

25 de April de 2023

Compliance is a significant burden and expense for financial institutions. However, with Latinia, banks can easily meet regulatory requirements, leverage the data collected through compliance processes as a valuable business tool, and turn it into an opportunity to gain a competitive advantage.   Easing the Burden of Regulatory Compliance Regulatory compliance is a continuous challenge […]