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How to choose the ideal SMS provider for your bank

16 December 2024

How to choose the ideal SMS provider for your bank

The use of SMS messages has become a cornerstone for urgent notifications, two-factor authentication, personalized promotions, and real-time customer support. However, to fully capitalize on these benefits, financial institutions must choose an SMS provider that meets their rigorous requirements and standards. In this article, we’ll delve into the essential factors banks should consider when evaluating […]

The Impact of the CFPB’s New Regulations on Payment Apps and Digital Wallets

10 December 2024

CFPB's New Regulations on Payment Apps and Digital Wallets

The financial sector is undergoing a profound transformation driven by digitalization and the rise of new technologies. Among these, digital wallets like Apple Pay, Google Pay, and PayPal have taken center stage, offering consumers fast and convenient alternatives for transactions. This phenomenon has redefined how people manage their money, partially displacing traditional payment methods. Furthermore, […]

International Day of Banks: The role of responsible banking as a driver of sustainability

4 December 2024

The role of responsible banking as a driver of sustainability

Today, December 4th, we celebrate the International Day of Banks—a day that acknowledges not only the historical and financial role of banking institutions but also their potential to drive positive change in critical areas such as environmental sustainability and social inclusion. In this context, responsible banking emerges as a strategic approach that goes beyond traditional […]

What will banking look like in the next decade? 3 Possible scenarios

19 November 2024

What will banking look like in the next decade

To understand how the banking sector will evolve in the coming years, it’s crucial to examine the key factors driving this transformation. These factors reflect not only global trends but also the need for banks to adapt to new challenges and rising customer expectations. Based on the study Banking in 2035: Three Possible Futures, we’ll […]

How to achieve digital maturity in banking: Strategies for 2025

8 November 2024

How to achieve digital maturity in banking

The banking industry is undergoing a profound digital transformation, driven by changing consumer expectations, advancements in emerging technologies, and increased competition within the financial sector. Digital maturity has become a strategic priority for banks, extending beyond simply adopting new tools: it involves the ability to coherently integrate technology into every process, improve operational efficiency, and […]

The key to increasing loyalty: Emotional connections in banking

18 October 2024

Emotional Connections in Banking

In the banking sector, emotional connections are becoming increasingly important. Customer loyalty has become a constant challenge for banks, which must adapt to an environment where expectations are higher than ever. Consumers often make decisions based on rational factors such as fees, services, and convenience. However, recent studies suggest that emotional connections play a crucial […]

The role of a CXO in leading a customer-centric culture in banking

11 October 2024

CXO in banking

Banks and credit unions are facing a profound shift in the way customers interact with their financial institutions. Customers today prioritize seamless, personalized experiences over traditional banking models. Whether it’s accessing services online, in person, or through mobile apps, they expect quick, convenient, and tailored solutions at every touchpoint. To meet these expectations, many financial […]

How banks and credit unions can compete in the digital age

3 October 2024

How Banks and Credit Unions Can Compete in the Digital Age

The Challenge of Competing in the Digital Age The rapid rise of fintechs, big tech companies, and digital-first challenger banks has fundamentally reshaped the financial industry. These new entrants have set a high standard for customer experience, offering seamless, user-friendly digital services that are tailored to individual needs. For traditional banks and credit unions, the […]

Customer-centric banking: Key strategies for financial institutions

30 September 2024

Customer-Centric Banking

The Rise of Customer-Centric Banking Customer expectations are reshaping the way banks operate. The era of banks focusing solely on products and services is giving way to a new paradigm—customer-centric banking, where the customer’s needs, preferences, and behaviors take center stage. This shift is driven by several factors: Digital transformation: With digital banking on the […]

Rethinking bank CX: Enhancing off-platform customer interactions

19 September 2024

Enhancing Off-Platform Customer Interactions

The Shift in Customer Experience (CX) Banks have traditionally focused their customer experience efforts on digital platforms, but recent trends highlight a critical gap: customers spend only a few minutes each day on these platforms. The vast majority of a customer’s financial life occurs outside these digital spaces, and banks are missing opportunities to connect […]

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