Financial industry news

RCS security in banking: beyond rich messaging Rich Communication Services (RCS) has become one of the most promising messaging channels for the banking industry in markets where user digital adoption is moving fast. It lets financial institutions go beyond traditional SMS in how they connect with customers: it supports multimedia messages, interactive buttons, and, most […]

For years, banking operated in a relatively stable environment: innovation cycles were long, competition was clearly defined, and technological progress moved at a manageable pace. Over the last decade, that balance has broken down. Today, institutions operate in a landscape shaped by global digital platforms and an increasingly distributed value chain. According to a survey […]

Key Trends Shaping the Future Agenda The relationship between banks and customers is undergoing the biggest transformation in decades. Digitalisation, new regulations, and more demanding consumers are redefining what counts as a “good banking experience.” Looking ahead to 2026, expectations indicate that speed, personalisation, and trust will no longer be differentiators but baseline conditions of […]

A cross sectional review of three months of journalistic coverage in Latin America During the past few months, several Latin American media outlets and also global publications have converged on the same idea: banking is entering a technological phase where speed alone is no longer enough. The rise of real time payments, the push to […]

How Latinia Turns Push into a Strategic Channel for the Industry According to McKinsey, nearly 73% of interactions between banks and customers already take place through digital channels. In today’s banking landscape, notifications are no longer simple operational responses: they represent a direct extension of the bank’s brand promise. Security, compliance, and customer experience converge […]

In today’s digital banking landscape, push notifications are no longer a secondary channel—they’ve become a critical layer of customer interaction. By 2025, the most innovative banks don’t just inform; they anticipate, guide, and enable real-time actions. Push has evolved into a strategic tool that builds trust, drives digital adoption, and strengthens the customer relationship. How […]

In 2025, Latin America has established itself as a key hub for financial innovation. From Santiago to Mexico City, the latest forums and conferences have brought together banks, fintechs, and regulators to discuss inclusion, artificial intelligence, blockchain, and technological modernization. These gatherings highlight the direction the industry is heading: What debates have shaped the agenda, […]

In recent years, push notifications have served as the direct bridge between banks and users in the digital environment. However, the rise of IoT (Internet of Things) and the growth of wearables are redefining the ways and contexts in which institutions interact with their customers. Will banking be able to keep up with a future […]

According to Reuters, 43% of users turn off alerts because they find them excessive or irrelevant. The rapid pace of digitalization has made push notifications a cornerstone of communication between banks and their customers. But the rise of this channel brings a new challenge: how can banks stay relevant and avoid user fatigue in a […]

Can hyper-personalization help banks meet regulatory requirements and strengthen their operational resilience? By 2025, hyper-personalization has become one of the most solid strategic bets in the financial sector. But beyond delivering a tailored experience, can this technology also help banks comply with demanding regulations—such as PSD3, MiCA, or DORA—while strengthening their operational resilience? The answer […]