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Push Notifications in banking: Trends in 2025 and how to improve your results

15 July 2025

Banking push notification trends

Are banks making the most of their push notifications? In an increasingly digital environment, where speed and personalization define the customer experience, push notifications have evolved from just another channel into a key part of banks’ communication strategies. In 2025, the challenge isn’t simply showing up on a smartphone screen, but standing out on it. […]

Change in WhatsApp Business Pricing: What Does It Mean for Banking Communication?

30 June 2025

Change WhatsApp Business pricing banking

Digital presence has become a key pillar for banks in how they connect with customers. In this context, WhatsApp Business stands out as one of the most widely used tools by financial institutions to provide information, answer questions, and support customers in real time. Starting July 1st, 2025, this channel will undergo a significant change: […]

Continuity and quality in banking notifications: Keys to effective channel orchestration

19 June 2025

Continuity and Quality in Banking Notifications: Keys to Effective Channel Orchestration

Tools to Ensure Continuity and Quality of Banking Notifications in a Multichannel Environment What happens when a critical notification doesn’t arrive on time? How does it affect customer trust when a verification code, a security alert, or a transaction confirmation fails to appear? If a notification fails, the damage goes beyond a missed message: it […]

How is conversational banking impacting the relationship between banks and their customers?

12 June 2025

How is conversational banking impacting the relationship between banks and their customers

In a world where immediacy and personalization are no longer differentiators but baseline expectations, financial institutions face a pressing challenge: rethinking how they engage with their customers. This is where conversational banking comes into play—a strategy that has been steadily gaining ground in the financial sector and is now delivering tangible results. But how widely […]

What capabilities does Artificial Intelligence offer in the fight against fraud?

12 May 2025

artificial intelligence prevent banking fraud

The banking sector is at a critical crossroads: it must continue driving digitalization while protecting its assets and customer trust against increasingly sophisticated threats. While technology has enhanced operational efficiency and user experience, it has also opened the door to new forms of fraud—harder to detect and capable of spreading rapidly. In this landscape, traditional […]

Regulatory Compliance and Fraud Prevention: The Role of AML in Banking

1 May 2025

AML in Banking

Regulatory compliance has become a strategic pillar for financial institutions, especially amid increasing regulatory demands and growing international pressure to prevent money laundering. In this context, AML (Anti-Money Laundering) policies are no longer just a legal obligation—they are now essential tools for protecting a bank’s reputation, ensuring operational stability, and strengthening customer trust. This article […]

Banking cybersecurity: Global challenges and strategic responses

15 April 2025

Banking cybersecurity

Banks have always had a key advantage over many of their newer competitors — from fintech startups to big tech giants: customer trust. For decades, they’ve built strong relationships grounded in security, expertise, and regulatory compliance. But over the past 15 years, that trust has come under growing pressure because of the rapid growth of […]

PSD3: New European regulation for payment services

31 March 2025

PSD3

The new Payment Services Directive (PSD3) is set to transform the payments ecosystem in Europe. After years of evolution since PSD2, the European Commission has developed a regulatory framework that strengthens security, improves competition, and enhances access to payment systems. Although PSD3 is still in the approval process, implementation is expected to begin between late […]

How embedded finance is transforming the customer experience

14 March 2025

Embedded Finance

Customer expectations have changed. Today, they expect seamless access to financial services—quickly and within the platforms they already use daily. This is where embedded finance comes in: a model that allows non-financial companies to offer payments, loans, or insurance without requiring users to interact with a traditional bank. For banks, this presents a major challenge. […]

Proactive digital banking: How to anticipate customer needs

5 March 2025

Proactive Digital Banking

Much of traditional banking remains stuck in reactive customer relationships. In the digital era, this approach can put both competitiveness and business growth at risk, as users increasingly seek fast, personalized solutions. If a financial institution fails to anticipate their needs, customers are likely to turn to digital banks and fintechs that do. Proactive banking […]

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