Are banks making the most of their push notifications? In an increasingly digital environment, where speed and personalization define the customer experience, push notifications have evolved from just another channel into a key part of banks’ communication strategies. In 2025, the challenge isn’t simply showing up on a smartphone screen, but standing out on it. […]

Digital presence has become a key pillar for banks in how they connect with customers. In this context, WhatsApp Business stands out as one of the most widely used tools by financial institutions to provide information, answer questions, and support customers in real time. Starting July 1st, 2025, this channel will undergo a significant change: […]

Tools to Ensure Continuity and Quality of Banking Notifications in a Multichannel Environment What happens when a critical notification doesn’t arrive on time? How does it affect customer trust when a verification code, a security alert, or a transaction confirmation fails to appear? If a notification fails, the damage goes beyond a missed message: it […]

In a world where immediacy and personalization are no longer differentiators but baseline expectations, financial institutions face a pressing challenge: rethinking how they engage with their customers. This is where conversational banking comes into play—a strategy that has been steadily gaining ground in the financial sector and is now delivering tangible results. But how widely […]

The banking sector is at a critical crossroads: it must continue driving digitalization while protecting its assets and customer trust against increasingly sophisticated threats. While technology has enhanced operational efficiency and user experience, it has also opened the door to new forms of fraud—harder to detect and capable of spreading rapidly. In this landscape, traditional […]

Regulatory compliance has become a strategic pillar for financial institutions, especially amid increasing regulatory demands and growing international pressure to prevent money laundering. In this context, AML (Anti-Money Laundering) policies are no longer just a legal obligation—they are now essential tools for protecting a bank’s reputation, ensuring operational stability, and strengthening customer trust. This article […]

Banks have always had a key advantage over many of their newer competitors — from fintech startups to big tech giants: customer trust. For decades, they’ve built strong relationships grounded in security, expertise, and regulatory compliance. But over the past 15 years, that trust has come under growing pressure because of the rapid growth of […]

The new Payment Services Directive (PSD3) is set to transform the payments ecosystem in Europe. After years of evolution since PSD2, the European Commission has developed a regulatory framework that strengthens security, improves competition, and enhances access to payment systems. Although PSD3 is still in the approval process, implementation is expected to begin between late […]

Customer expectations have changed. Today, they expect seamless access to financial services—quickly and within the platforms they already use daily. This is where embedded finance comes in: a model that allows non-financial companies to offer payments, loans, or insurance without requiring users to interact with a traditional bank. For banks, this presents a major challenge. […]

Much of traditional banking remains stuck in reactive customer relationships. In the digital era, this approach can put both competitiveness and business growth at risk, as users increasingly seek fast, personalized solutions. If a financial institution fails to anticipate their needs, customers are likely to turn to digital banks and fintechs that do. Proactive banking […]