Logo

10 Best Strategies Top Banks Use to Boost Customer Satisfaction

29 August 2024

Strategies Customer Satisfaction

Customer satisfaction isn’t just a buzzword in the banking industry—it’s the difference between a loyal customer base and one quick to jump ship to a competitor. With more options than ever, especially with the rise of digital-first banks and fintechs, customers expect more from their financial institutions. They want personalized service, seamless experiences across all […]

The Strategic Importance of Event-Driven Architecture in Banking

8 August 2024

Event-Driven Architecture in Banking

In banking, the ability to respond swiftly to customer actions and market fluctuations is crucial. Traditional systems often fall short due to their reliance on periodic updates and batch processing. This is where Event-Driven Architecture (EDA) comes into play. EDA enables banks to react in real-time to various events such as customer transactions, security alerts, […]

Digital Transformation Roadmap and Trends for Banks in 2024

31 May 2024

Digital-Transformation-Banking

Banks are confronted with unique challenges and opportunities in an era where digital transformation is not just a trend, but a transformative force that is reshaping industries. Since the early 2000s, the financial sector has been on a transformative path, driven by rapidly advancing technologies and evolving customer expectations. To stay competitive and relevant, banks […]

Unlocking the Value of Transactional Data: Enhancing Customer and Real-Time Engagement in Banking

21 May 2024

Value of Transactional Data

The Growing Importance of Transactional Data in Banking Transactional data has emerged as a cornerstone for innovation and customer satisfaction in the rapidly evolving financial sector. This data, generated from everyday financial activities, holds the key to understanding customer behavior, preferences, and needs. Banks that harness this information in real time can gain a significant […]

Primacy in Banking: Enhancing Customer Loyalty and Reducing Churn

27 March 2024

Primacy in Banking

The concept of primacy in the banking sector encapsulates a bank’s strategic objective to become the primary financial institution for its customers—a coveted position that signifies the first choice for all banking and financial services. Achieving primacy not only reflects a bank’s competitive strength but also its ability to forge deeper, more resilient relationships with […]

How Top Banks Leverage Push Notifications for Competitive Advantage

21 January 2024

The landscape of mobile banking has witnessed profound changes, particularly in recent years. Statistics from 2021 onwards indicate a robust growth in mobile banking usage among consumers in North America. This uptick is not merely in terms of frequency of use but also in the diversity of transactions and interactions. From checking account balances to […]

Innovative Strategies for Selling Deferred Payment Services and Small Personal Loans

22 November 2023

In the competitive banking industry, standing out in marketing financial products is key to success. This post delves into how deferred payment services and small personal loans, through innovative strategies and advanced analytical tools like Latinia NBA, can optimize their lifecycle and maximize their impact in the market. The Importance of Small Consumer Loans in […]

10 Key Strategies for Banks During Peak Seasons

19 October 2023

Travel Peaks Effects on Banking Services The elevated activity offers banks an opportunity to earn more through transaction fees, interest, and other services. But on the other hand, the surge in demand can easily overwhelm customer service departments and existing banking infrastructure, leading to delays, operational bottlenecks, and ultimately, dissatisfied customers. A single bad experience […]

Advanced Business Rules in Banking Using Real-Time Transaction Events

5 September 2023

The banking landscape, once primarily characterized by tradition and steady processes, has been invigorated by the digital revolution. This transformation is not just about speed or efficiency but a more strategic adaptation of resources.  A critical component of this evolution is understanding how real-time transaction events can be harnessed to create advanced business rules. For […]

Shall we discuss how we can collaborate together?

We are by your side to contribute more to your business

gente
Get started