The banking industry has made a strong start in the move toward cloud platform adoption to push forward its digitalization. Experts from around the world, such as Dominic Stewart, Cloud Engineering Senior Director at Oracle UK, are celebrating this strategic decision by some financial institutions and point to the many advantages of migrating to a […]

How are banks dealing with the coexistence of physical and digital channels? McKinsey Financial Services analysts Sergey Khon, David Tan, Zubin Taraporevala and Ahmed Nizam answer this question in the report “Best of both worlds: Balancing digital and physical channels”, dedicated to analysing the impact on sales caused by the emergence of digital channels in […]

The financial system, aware of the challenge that banking cybersecurity currently poses, is dedicating significant resources to the area. More specifically, and according to the article published by news portal Finanzas.com entitled Ciberseguridad: el gran desafío de la banca digital (Cybersecurity: Digital Banking’s Great Challenge), “it is estimated that Spanish banks spent around 4,000 million […]

Cloud computing can help banks better serve their customers, but how? This is the starting point for a series of four informative videos entitled the “Foundations of digital financial services”, a conversation between Dominic Stewart, Senior Director and Head of Cloud Engineering at Oracle UK, and Joy Macknight, editor of the prestigious business magazine The […]

How to identify business opportunities from customer transactions? Latinia’s software, Next Best Action (NBA), has been specifically designed for banking as a tool to improve the proactivity of financial institutions thanks to the filtering and analysis of transactional events and customer intelligence data. The collection, interpretation and activation of consumer information has become a competitive […]

The digital transformation of the financial sector is a process that has been advancing steadily for years, relying on technology as its main driving force. Innovation is constant and new functionalities appear every day, heralding significant changes in the financial industry, but how can we determine which solutions will have a genuine impact on the […]

The digital banking transformation has been made possible thanks to the technological advances in recent years and the ability to manage and analyse large volumes of data more efficiently and quickly. This digital evolution has been based on the development of Big Data, Artificial Intelligence and large-scale analytics, such as, for example, real-time data analysis, […]

Putting clients at the centre of business decisions and adopting a data-driven management model helps develop more personalised experiences as to improve customer acquisition, retention and loyalty. This is one of the most significant conclusions of the report “The customer engagement imperative. What Banks can learn from the FinTech Playbook”, which is part of the […]

“The metaverse is the next evolution of the Internet experience, which enables people to move beyond browsing the web towards participating in or even inhabiting a persistent shared experience that spans the spectrum of our real world to a fully virtual world and in between.” This is the definition for the metaverse, one of the […]

Mobile banking, although already on the rise even before the pandemic, has experienced extensive growth from 2020 onwards, establishing itself as a key element in improving the customer experience. Current state of mobile banking As reported in the article How Banking Apps use Push Notifications to enhance the Customer Experience published by One Signal, statistics […]