Cloud migration is at the top of most financial institutions’ technology agendas, and although its implementation is still at an early stage for the majority of the sector, it is gaining momentum. This change in trend towards cloud computing on behalf of banks is one of the conclusions drawn from a recent survey conducted by […]

“Buy your mother an iPhone.” This was Apple CEO Tim Cook’s blunt response to an attendee at the Code 2022 conference when asked if the company would adopt the RCS messaging protocol so that his mother could view the videos he sent her. In its article entitled “Tim Cook would rather have you buy an […]

What is the most significant technology trend in banking? For Andrew McKibben, Head of International Technology and Operations at Bank of America, “client experience is the driving force behind investment and technological advances at our bank”. In an interview for The Banker with Joy Macknight, editor of the prestigious business publication, Andrew McKibben argues that […]

One-fifth of customers feel ignored or abandoned by their banks. This is one of the big warning signs for banks in the latest survey of 5,000 banking customers from across the U.S., United Kingdom, and Canada conducted by Personetics, a company specialising in the development of data-driven personalised customer engagement platforms for financial services. This […]

Wonder how to improve a bank’s proactivity so they can offer truly useful and consistent service to their customers through bank alert? The software products developed by Latinia have been specifically designed for the financial sector, with the aim of providing a solution to this challenge. “The key lies in filtering and analysing customers’ real-time […]

A customer’s finances are awake 24/7, meaning the times they might need attention and advice from their bank are many and varied. Nowadays, one of the attributes most valued by customers is proactivity, i.e., that their bank detects one of these moments in advance, helping them to resolve an incident without the customer having to […]

In the US there were seven billion dollars of estimated losses due to cybercrime, and almost 850,000 complaints filed in 2021. These are the figures published by the IC3, the FBI’s Internet Crime Complaint Center specialising in cyber and internet crime, in the “Internet Crime Report 2021”, which analyses cybercrime activity in the country. These […]

Banks have an excellent ally in the fight to reconcile digital and physical channels: the mobile phone. The use of this device has exploded over the past few years, and as McKinsey Financial Services analysts Sergey Khon, David Tan, Zubin Taraporevala and Ahmed Nizam, explain in their report Best of both worlds: Balancing digital and […]

Consultant Gartner predicts that enterprise spending on technology in 2022 will grow by 3% to $4.5 trillion, according to its latest forecast for IT. In terms of IT spending by financial institutions, the Gartner Research Centre released a forecast focused on this industry that estimates spending will grow by an above-average 6.1% to $623 billion […]

The banking industry has made a strong start in the move toward cloud platform adoption to push forward its digitalization. Experts from around the world, such as Dominic Stewart, Cloud Engineering Senior Director at Oracle UK, are celebrating this strategic decision by some financial institutions and point to the many advantages of migrating to a […]