Conversational banking gives customers a fast and convenient way to interact with their bank. This has helped reduce the number of inquiries handled by call centers and cut wait times at physical branches. With the help of chatbots and virtual assistants, users can get answers to their questions, manage their accounts, or receive financial advice […]

Customer expectations have changed. Today, they expect seamless access to financial services—quickly and within the platforms they already use daily. This is where embedded finance comes in: a model that allows non-financial companies to offer payments, loans, or insurance without requiring users to interact with a traditional bank. For banks, this presents a major challenge. […]

In North America, instant payment systems are rapidly evolving, driven by technological advancements and regulatory initiatives aimed at accelerating transaction processing and enhancing financial ecosystems. This progress not only improves efficiency but also positions account-to-account transfers as one of the most significant trends in digital payments for 2024. These developments have opened new opportunities for […]

The rise of scalable services delivered online has completely transformed entire industries. Take Software as a Service (SaaS), for example—it’s revolutionized access to technology by removing the need to build infrastructure from scratch and helping businesses quickly adapt to changing market demands. This same concept has made its way into the financial sector through Banking […]

In a world where customer expectations are evolving rapidly, banks must find innovative ways to connect with their users. This is where gamification comes into play—a strategy that blends fun and technology to transform the banking experience. From challenges and rewards to educational games, gamification not only strengthens relationships with existing customers but also helps […]

In the rapidly evolving landscape of the financial services industry, the orchestration of banking notifications stands out as a game-changer in enhancing customer experiences and operational efficiency. As banks navigate the complexities of digital transformation, the strategic deployment of notifications across multiple channels has become a crucial element in securing a competitive edge. Introduction: The […]

The move towards cloud computing in banking is fueled by the need to address a range of challenges and opportunities. From improving operational efficiency and agility to meeting evolving customer expectations in a digital-first era, the cloud stands at the forefront of this transformation. The IDC underscores the fact that cloud adoption is a strategic […]

The digital age is advancing at a breakneck pace, bringing with it an urgent need for banks to stay abreast of trends. One standout trend is the sustained growth of Huawei. Herein lies a considerable risk: overlooking a market segment that already accounts for a 10% and is continually growing. Neglecting these users could mean […]

The transition to cloud deployment is a crucial milestone in the digital transformation journey for financial institutions. By migrating from on-premises or third-party hosted solutions to the cloud, banks can accelerate the introduction of new services and enhance the customer experience by reducing friction.   Each bank will adopt its unique approach and timeline when transitioning […]

Legacy banking infrastructures were taken by surprise in mid-2010 by the arrival of new and fast-growing technology corporations such as Uber, Square, Instacar and Marcus. These companies implemented new payment solutions and ways of issuing cards through open APIs (Application Programming Interfaces) that make it easy to create customized payment card products with real-time funding […]