Financial industry news

For years, banking operated in a relatively stable environment: innovation cycles were long, competition was clearly defined, and technological progress moved at a manageable pace. Over the last decade, that balance has broken down. Today, institutions operate in a landscape shaped by global digital platforms and an increasingly distributed value chain. According to a survey […]

Key Trends Shaping the Future Agenda The relationship between banks and customers is undergoing the biggest transformation in decades. Digitalisation, new regulations, and more demanding consumers are redefining what counts as a “good banking experience.” Looking ahead to 2026, expectations indicate that speed, personalisation, and trust will no longer be differentiators but baseline conditions of […]

How Latinia Turns Push into a Strategic Channel for the Industry According to McKinsey, nearly 73% of interactions between banks and customers already take place through digital channels. In today’s banking landscape, notifications are no longer simple operational responses: they represent a direct extension of the bank’s brand promise. Security, compliance, and customer experience converge […]

In today’s digital banking landscape, push notifications are no longer a secondary channel—they’ve become a critical layer of customer interaction. By 2025, the most innovative banks don’t just inform; they anticipate, guide, and enable real-time actions. Push has evolved into a strategic tool that builds trust, drives digital adoption, and strengthens the customer relationship. How […]

According to Reuters, 43% of users turn off alerts because they find them excessive or irrelevant. The rapid pace of digitalization has made push notifications a cornerstone of communication between banks and their customers. But the rise of this channel brings a new challenge: how can banks stay relevant and avoid user fatigue in a […]

Can hyper-personalization help banks meet regulatory requirements and strengthen their operational resilience? By 2025, hyper-personalization has become one of the most solid strategic bets in the financial sector. But beyond delivering a tailored experience, can this technology also help banks comply with demanding regulations—such as PSD3, MiCA, or DORA—while strengthening their operational resilience? The answer […]

In a world where immediacy and personalization are no longer differentiators but baseline expectations, financial institutions face a pressing challenge: rethinking how they engage with their customers. This is where conversational banking comes into play—a strategy that has been steadily gaining ground in the financial sector and is now delivering tangible results. But how widely […]

Much of traditional banking remains stuck in reactive customer relationships. In the digital era, this approach can put both competitiveness and business growth at risk, as users increasingly seek fast, personalized solutions. If a financial institution fails to anticipate their needs, customers are likely to turn to digital banks and fintechs that do. Proactive banking […]

In the banking sector, emotional connections are becoming increasingly important. Customer loyalty has become a constant challenge for banks, which must adapt to an environment where expectations are higher than ever. Consumers often make decisions based on rational factors such as fees, services, and convenience. However, recent studies suggest that emotional connections play a crucial […]

Banks and credit unions are facing a profound shift in the way customers interact with their financial institutions. Customers today prioritize seamless, personalized experiences over traditional banking models. Whether it’s accessing services online, in person, or through mobile apps, they expect quick, convenient, and tailored solutions at every touchpoint. To meet these expectations, many financial […]