Financial industry news

Emerging from the bustling fintech scene of Brazil, Nubank has not only disrupted traditional banking paradigms but has also set its sights on a grander stage—Latin America. But what does this expansion means for the traditional banking sector ? Is Nubank a threat to the established order, or could it be the catalyst for a […]

In banking, customer segmentation is more than just a tool; it’s the central strategy for effectively connecting with our users and their needs. Each customer, with their unique demands and financial habits, presents us with the challenge of understanding them and, even more so, tailoring our offerings in a way that is genuinely relevant to […]

Artificial Intelligence (AI) is a branch of computer science that aims to create machines capable of intelligent behavior. It encompasses various technologies like machine learning, natural language processing, and robotics, among others. AI has the potential to mimic human intelligence, learn from data, and automate complex tasks, thereby revolutionizing various industries, including banking. This article […]

Travel Peaks Effects on Banking Services The elevated activity offers banks an opportunity to earn more through transaction fees, interest, and other services. But on the other hand, the surge in demand can easily overwhelm customer service departments and existing banking infrastructure, leading to delays, operational bottlenecks, and ultimately, dissatisfied customers. A single bad experience […]

The Current Climate: Key Insights from McKinsey’s Green Growth Survey The growing concern for the environment has spurred a change in consumer behavior across various sectors, including finance. The shift towards green or sustainable finance is no longer a futuristic vision but a present-day reality. Understanding this change is critical for banking institutions as they […]

The speed and efficiency in financial transactions have become indispensable, and Europe is not lagging in this transformation. In this setting, Wero emerges, the budding digital wallet poised to revolutionize the instant payment landscape across the continent. Developed under the aegis of the European Payments Initiative (EPI), Wero stands as a unified solution, marking the […]

In the contemporary banking industry, there are notable challenges and opportunities, and the Net Promoter Score (NPS) has established itself as a key indicator to measure customer loyalty and satisfaction in this competitive marketplace. Modern banking goes beyond merely providing financial products and services; delivering exceptional and memorable customer experiences has become paramount. Intensified competition […]

The Exponential Rise in Financial Communications The Role of Technology in Bank-Client Communication We live in an era where instant communication is more than a convenience; it’s an expectation. From real-time banking transaction updates to chatting with financial advisors via mobile apps, technology has dramatically transformed how banks and financial institutions interact with their clients. […]

The digital age is advancing at a breakneck pace, bringing with it an urgent need for banks to stay abreast of trends. One standout trend is the sustained growth of Huawei. Herein lies a considerable risk: overlooking a market segment that already accounts for a 10% and is continually growing. Neglecting these users could mean […]

In the competitive banking world, co-branded cards have emerged as a strategic tool to attract and retain customers and strengthen alliances with brands from various sectors. These cards, which combine the identity and benefits of a bank with those of a partnered brand, offer not only financial advantages but also unique loyalty opportunities. From the […]