Success stories / Banco Sabadell

Robust Architecture for Multichannel Financial Communication

Banco Sabadell, one of the largest private banks in Spain, with over 1,350 branches and presence in key markets like Mexico and the UK through its subsidiary TSB, is committed to offering an innovative and high-quality digital banking experience.
Since 2005, Banco Sabadell has implemented Latinia’s critical notifications solution to improve communication with customers via SMS and push notifications.

The Challenge

Facing the mass adoption of notification services without compromising infrastructure stability or scalability. Ensuring communication service continuity in a highly sensitive environment and guaranteeing effective message delivery in real-time, even in the event of main channel failures.

The Solution

Implementation of Latinia’s solution to manage a multichannel platform that integrates SMS and push notifications in real-time. The robust and modular architecture allowed the bank to scale its operations without affecting service quality or customer experience. The infrastructure ensured security and regulatory compliance in all communications.

The Results

Complete channel diversification, with a significant reduction in maintenance complexity. The solution allowed for the launch of new services in agile timelines, improving the bank’s response capacity and ensuring service continuity with a robust, scalable architecture.