Alert Subscription Engine
The Subscription Engine is a technology designed specifically for banking that gives customers the autonomy to manage their financial alerts. It allows notifications to be personalized by channel, amount, or transaction type, transforming generic messages into relevant communications. This way, the bank ensures the delivery of critical alerts while improving the digital experience and customer satisfaction.
Trusted by Banks
Alert Subscription Engine
Preference management from the customer inbox
Relevance begins with respecting the banking customer’s preferences. The Subscription Engine allows each user to configure which alerts they want to receive — by channel, transaction type, or amount. This way, every customer receives only the notifications they have subscribed to, while the bank maintains control, security, and the delivery of critical alerts.
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Customer control
Allows each user to configure from their bank’s inbox which alerts they want to receive, based on the channel, transaction type, or amount.
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Banking security layer
Separates universal alerts from subscription-based alerts, ensuring that personalization never affects the delivery of critical notifications.
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Dynamic alerts catalog
Enables banks to manage their notification service offerings with agility, without depending on long development cycles.
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Monetization and efficiency
Allows the creation of value-added alerts that generate new revenue while reducing operational costs by eliminating irrelevant communications.
Customer control over alert subscriptions
Security without compromise
Business agility
Operational profitability
Trabajan con nosotros
“A positive service experience is at the core of the relationship we are building with our customers. Every touchpoint with them is some sort of moment of truth, so each and every message we send is of capital importance Being accurate in these communications will help us to strengthen the relationship with our clients, as well as to develop a positive service experience that becomes a competitive advantage for the bank”
Carlos Marcuello
CIO
“Banco Industrial is an innovation-driven institution, with its customers being the cornerstone of the business. We have chosen Latinia’s solution to ensure that our communication with them is both the most efficient and effective”
Carlos Vides
Digital Banking Manager
“At Banco Agrícola we keep innovating for our clients, so we are very excited to work side by side with Latinia, a global leader in its product category, with whom we will refocus our multichannel notification strategy”
Claudio Góchez
Channel Strategy Manager
“Latinia’s solution is strategically aligned with our bank’s current and future needs, both in terms of technology and business. We’re living in a world where more contact points demand more convenience on the customer side, as much as a greater complexity to be managed by the bank. We believe that Latinia will help us thriving with that goal”
Guillermo Güemez
Deputy General Manager of innovation
Thanks to LATINIA’s LIMSP©, we are able to real-time alert our users when their transactions take place, providing a greater security environment to all of us
Jaime González
Chief Information Officer
The evolutionary roadmap of the bank determined that it was necessary to bet on a platform that integrates the 360º view of the customer in terms of their relationship with the bank. The functionality that Latinia offered us fit perfectly with the bank’s digital transformation roadmap
Kyra Arcia
Head of Marketing and Innovation
Getting to the point: a a nearby bank is one that offers its customers the right channel at the right time That’s why mobile banking and more especially banking based on notifications are nowadays a must for Banco Popular, so what a better partner than LATINIA?
Celia Alonso
Multichannel Banking Director
For our financial notifications strategy we needed a product to grow with us; scalable, robust, highly specialized, and what’s more, with the ability to adapt and reuse our current business logic layer. We wanted a partner, not just a vendor, and there it was LATINIA
Valentin Echeverry
Vice President of Technology and Operations
LATINIA’s infrastructure products , are robust, flexible and scalable to the core, and perfectly fit to our new Omnichannel architecture; that’s what we where exactly looking for.
Martín Cabrera
Chief Technical Officer at Banco de Crédito e Inversiones
Faq's
As a banking customer, can I choose which notifications to receive?
Yes. Customers can manage their preferences from the banking app or online banking platform, enabling or disabling optional alerts, defining thresholds, and selecting their preferred channel.
This management takes place within the governance framework defined by the bank, ensuring a balance between personalization and regulatory control.
Can I stop receiving security alerts?
No. Critical alerts, such as fraud notifications, payment authorizations, or OTPs, are mandatory for security and compliance reasons.
These communications are always delivered with the highest priority, regardless of the preferences configured for informational or commercial notifications.
How does Latinia allow customers to choose which notifications they receive about their financial transactions?
Latinia includes a Subscription Module that gives digital banking users control over their communications. Through the bank’s app, customers can easily manage their preferences autonomously, deciding which banking services they want notifications for, from which amount they should be notified, and through which channel.
Is it possible to subscribe only to notifications for certain services?
Yes. The end customer can decide which services they want to receive notifications about. For example, they may choose to receive alerts for credit card transactions but not for savings accounts.
Customers can also configure the channel and the threshold amount that triggers the notification.
What is the difference between a universal alert and a subscription alert?
With subscription alerts, the customer decides whether they want to receive them.
Universal alerts, on the other hand, are automatically applied to any user who performs a specific operation, whether they are subscribed or not.
This makes it possible to send mandatory notifications — such as a card block alert — without requiring prior user subscription.
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