DORA in banking is the European regulation that makes banks accountable for the risk carried by their technology providers. It has applied since January 2025, and its underlying rule is simple: responsibility cannot be outsourced. If a provider fails, the bank answers for it. A customer disputes a transaction they never authorized. The bank says […]
Banking communications with customers are no longer just a channel for sending notices. A transaction alert, purchase confirmation, security message, or financing notification can address a need, prevent an issue, or open up a business opportunity. But every communication also carries a cost: channel providers, infrastructure, development, maintenance, operations, and customer service. When something fails, […]
For years, the main question surrounding a bank’s alert systems was simple: did the message go out? Today, that is no longer enough. A fraud alert that arrives late loses much of its value, an OTP stuck in a queue can block a transaction, and a communication that cannot be demonstrated during an audit leaves […]
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