We are strengthening our hybrid AI strategy with the incorporation of Intelligent Agents, in our RTD engine (Real-Time Decisions Engine) and SDP (Service Delivery Platform), seeking to simplify management and optimize productivity in the use of our products.
At LATINIA, our mission is to drive innovation and efficiency in the financial sector. However, we believe that the digital transformation of the financial industry must be synonymous with responsible innovation. As banks navigate an increasingly complex landscape—where technological agility must coexist with the highest standards of security and regulatory compliance—our products continue to evolve to provide tools that not only meet today’s demands, but also uphold a strong commitment to data privacy and security.
🤖 Intelligent Agents in our products
Our RTD & SDP engines incorporates a new generation of Intelligent Agents that are revolutionizing how technical teams design and execute real-time products.
These agents enable strategic, assisted, and agile design, allowing teams to collaborate more efficiently in the creation and prototyping of notification flows and business rules. At the same time, generative AI offers smart suggestions to structure complex logic under the client’s expert supervision, ensuring security requirements are met from the very beginning.
In addition, they provide reliable execution, where the RTD engine’s signature precision and robustness are enhanced by an assisted intelligence layer that improves configuration, guides users through complex processes, simplifies operations, and maximizes the use of all available capabilities in our tools.
Available AI Agents
🗪 Conversational NBA management agent: Simplify the complexity of your Next Best Action strategies. NBA configuration becomes a guided and intelligent dialogue. For example, when faced with a request like: “We’re looking to increase credit card product placement: guide me to create an NBA in real time, and help me define the ideal customer profile to target”, the agent not only interprets the request, but also advises you on best practices. It suggests or requests key parameters (sociodemographic, product, contextual) and guarantees optimal NBA configuration, facilitating its creation for subsequent review and production deployment.
🎨 Intelligent template creation agent: Transform the way you design your communications. This agent optimizes and accelerates the creation of templates for banking communications. Simply describe the need in natural language, and the agent will convert it into a hyper-personalized template model, without requiring deep technical knowledge of the tool. The process culminates with intuitive verification and publishing options, ensuring agility and quality.
📊 Dynamic reporting and statistics query agent: Access business insights instantly and intuitively. With this agent, data analysis becomes a conversation. Ask questions like: “Show me a comparative graph of the evolution of digital On-Boarding services over the last three months, segmented by channel”. In seconds, you’ll get not only precise data, but also customized graphic visualizations, ready for decision-making.
Contribution to your organization: Efficiency and operational depth
The integration of these Intelligent Agents into our products—starting with the RTD engine—can translate into the following benefits for your organization:
- Reduced learning curve: Teams can become familiar with the products more quickly.
- Mitigated dependencies: Operational knowledge becomes more accessible.
- Optimized product usage: Makes it easier to explore and take full advantage of available features.
- Autonomy for business areas: Greater autonomy in interacting with products and retrieving information.
- Hyper-personalization: Analyze multiple dimensions of customer behavior (transactional, temporal, contextual, preferential) to create individualized communications. Each message is tailored not only to the customer’s profile but also to their financial life stage, preferred channel, and situational context.
🔒 Responsible AI within the financial sector framework
At LATINIA, the adoption of new technologies like AI is carried out with the responsibility and expertise that define us. Every improvement is designed and implemented on top of our core architecture, LIMSP©, with a constant focus on strict regulatory frameworks, demanding security and auditing requirements, and compliance with data sovereignty and residency regulations.
These new functionalities are integrated while maintaining the highest standards in these areas, and our products are designed to flexibly adapt to the various AI architecture models (public, private, or hybrid) that financial institutions choose to adopt.
- Privacy by design: Intelligent Agents do not require direct access to sensitive data or personal customer information, maintaining the highest privacy standards.
- Guaranteed human control: AI assists and accelerates, but final strategic decisions always remain under human control and validation. Experts retain authority over critical configurations.
- Architectural adaptability: Our products integrate with various AI models (public, private, hybrid) according to each financial institution’s policies and preferences, ensuring data sovereignty and full control.
Continuous commitment to evolution
This development is not our first approach to artificial intelligence. AI has been an integral part of our products for years, with our RTD engine being a clear example. What we’re introducing today is a progression in our hybrid AI strategy: we are complementing the reliability of our existing systems with the capabilities of generative AI, aiming to enable smoother, more guided, and more productive interaction with our tools.
These agents represent the first steps in our vision to offer increasingly intelligent and assisted products. We will continue to add new capabilities in the future—always with a commitment to responsible innovation.
Discover the power of assisted AI in Latinia’s products. Transform the way your team manages real time communications and uses Latinia’s tools, always with the trust and security our brand is known for.
About Latinia LAB
Latinia Lab is Latinia’s applied innovation laboratory, where emerging technologies, such as artificial intelligence, are explored and tested to integrate them safely and in compliance with regulations into solutions for the banking sector.
AI agent-based functionalities will be available in BETA version and exclusively for product versions higher than 04.25.01.
