Financial industry news

RCS security in banking: beyond rich messaging Rich Communication Services (RCS) has become one of the most promising messaging channels for the banking industry in markets where user digital adoption is moving fast. It lets financial institutions go beyond traditional SMS in how they connect with customers: it supports multimedia messages, interactive buttons, and, most […]

A cross sectional review of three months of journalistic coverage in Latin America During the past few months, several Latin American media outlets and also global publications have converged on the same idea: banking is entering a technological phase where speed alone is no longer enough. The rise of real time payments, the push to […]

In today’s digital banking landscape, push notifications are no longer a secondary channel—they’ve become a critical layer of customer interaction. By 2025, the most innovative banks don’t just inform; they anticipate, guide, and enable real-time actions. Push has evolved into a strategic tool that builds trust, drives digital adoption, and strengthens the customer relationship. How […]

In recent years, push notifications have served as the direct bridge between banks and users in the digital environment. However, the rise of IoT (Internet of Things) and the growth of wearables are redefining the ways and contexts in which institutions interact with their customers. Will banking be able to keep up with a future […]

According to Reuters, 43% of users turn off alerts because they find them excessive or irrelevant. The rapid pace of digitalization has made push notifications a cornerstone of communication between banks and their customers. But the rise of this channel brings a new challenge: how can banks stay relevant and avoid user fatigue in a […]

Explore the economic trends shaping the banking sector in 2024. From resilience in the face of economic challenges to adapting to changes in interest rates, discover how technology and sustainability define the financial future.

In the banking sector’s competitive landscape, the ability to gather and leverage deep customer insights is a cornerstone for achieving strategic advantages. Banks increasingly recognize the importance of moving beyond surface-level data, diving into the depths of customer behaviors, preferences, and needs to tailor their services more effectively. This focus on enhanced customer insight is […]

In the rapidly evolving landscape of the financial services industry, the orchestration of banking notifications stands out as a game-changer in enhancing customer experiences and operational efficiency. As banks navigate the complexities of digital transformation, the strategic deployment of notifications across multiple channels has become a crucial element in securing a competitive edge. Introduction: The […]

The financial sector is currently facing an unprecedented challenge in the form of scams, fraud, and phishing attacks. These deceptive practices have become increasingly sophisticated, leveraging technology to exploit vulnerabilities in financial systems and consumer behavior. In 2023, the impact of these activities was staggering, with payment fraud attempts on U.S. businesses spiking by 71%, […]

The landscape of mobile banking has witnessed profound changes, particularly in recent years. Statistics from 2021 onwards indicate a robust growth in mobile banking usage among consumers in North America. This uptick is not merely in terms of frequency of use but also in the diversity of transactions and interactions. From checking account balances to […]

Banks face constant challenges from both traditional competitors and emerging fintech players. In this environment, maximizing the value derived from each customer relationship is crucial for long-term success. Cross-selling offers an effective way to enhance customer engagement, provide more comprehensive financial solutions, and strengthen customer loyalty. By understanding and meeting more of their customers’ financial […]

In recent years, the banking sector has witnessed a significant transformation in customer experience (CX). The digital age has reshaped customer expectations, driving banks to innovate continually to meet these evolving needs. Today’s customers seek convenience, speed, and personalization, influencing banks to pivot from traditional service models to more customer-centric approaches. The integration of technology […]