Financial industry news

For years, banking operated in a relatively stable environment: innovation cycles were long, competition was clearly defined, and technological progress moved at a manageable pace. Over the last decade, that balance has broken down. Today, institutions operate in a landscape shaped by global digital platforms and an increasingly distributed value chain. According to a survey […]

Key Trends Shaping the Future Agenda The relationship between banks and customers is undergoing the biggest transformation in decades. Digitalisation, new regulations, and more demanding consumers are redefining what counts as a “good banking experience.” Looking ahead to 2026, expectations indicate that speed, personalisation, and trust will no longer be differentiators but baseline conditions of […]

How Latinia Turns Push into a Strategic Channel for the Industry According to McKinsey, nearly 73% of interactions between banks and customers already take place through digital channels. In today’s banking landscape, notifications are no longer simple operational responses: they represent a direct extension of the bank’s brand promise. Security, compliance, and customer experience converge […]

In today’s digital banking landscape, push notifications are no longer a secondary channel—they’ve become a critical layer of customer interaction. By 2025, the most innovative banks don’t just inform; they anticipate, guide, and enable real-time actions. Push has evolved into a strategic tool that builds trust, drives digital adoption, and strengthens the customer relationship. How […]

According to Reuters, 43% of users turn off alerts because they find them excessive or irrelevant. The rapid pace of digitalization has made push notifications a cornerstone of communication between banks and their customers. But the rise of this channel brings a new challenge: how can banks stay relevant and avoid user fatigue in a […]

In recent years, the banking sector has witnessed a significant transformation in customer experience (CX). The digital age has reshaped customer expectations, driving banks to innovate continually to meet these evolving needs. Today’s customers seek convenience, speed, and personalization, influencing banks to pivot from traditional service models to more customer-centric approaches. The integration of technology […]

Engaged Banking is a multifaceted strategy that encapsulates understanding customer needs, providing timely and relevant information, personalizing banking experiences, and building a long-term relationship that benefits both the bank and its customers. As we delve into the eight strategic pillars of achieving engaged banking, we will explore how integrating solutions like Latinia can meet the […]

The financial landscape is undergoing a transformative shift towards digitalization, compelling banks to reevaluate their service delivery models. In this era, self-service banking emerges not just as a convenience but as a necessity. It empowers customers with immediate access to banking services, anytime and anywhere, aligning with the modern expectation for speed and autonomy. By […]

The banking needs of seniors are distinct and multifaceted. They range from requiring easy access to banking services to needing tailored financial products that align with their retirement plans. Additionally, the digital revolution in banking, while beneficial in many ways, poses a significant hurdle for many in this age group who may not be as […]

The digital age has radically transformed the banking landscape, presenting challenges and opportunities for financial institutions. This revolution extends beyond technology; it explores how banks relate to their customers and adapt their services to an increasingly connected world. In this context, understanding and applying the concepts of retention, loyalty, and fidelity is more crucial than […]

In the fast-paced world of modern banking, notifications have emerged as a vital communication channel between banks and their customers. However, while these notifications are essential, ensuring timely and error-free delivery has become an increasing challenge. Real-time delivery of critical banking notifications is now more than a convenience; it’s an expectation. Banks are under constant […]

The 24/7 Nature of a Customer’s Finances In today’s fast-paced digital age, customers’ financial lives never sleep. Whether they’re shopping online at midnight, making international transfers in the wee hours, or checking their account balances first thing in the morning, their financial activities span across the clock. This 24/7 nature of personal finances implies a […]