RCS security in banking: beyond rich messaging Rich Communication Services (RCS) has become one of the most promising messaging channels for the banking industry in markets where user digital adoption is moving fast. It lets financial institutions go beyond traditional SMS in how they connect with customers: it supports multimedia messages, interactive buttons, and, most […]
For years, banking operated in a relatively stable environment: innovation cycles were long, competition was clearly defined, and technological progress moved at a manageable pace. Over the last decade, that balance has broken down. Today, institutions operate in a landscape shaped by global digital platforms and an increasingly distributed value chain. According to a survey […]
Key Trends Shaping the Future Agenda The relationship between banks and customers is undergoing the biggest transformation in decades. Digitalisation, new regulations, and more demanding consumers are redefining what counts as a “good banking experience.” Looking ahead to 2026, expectations indicate that speed, personalisation, and trust will no longer be differentiators but baseline conditions of […]
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